Shipping Policy
1. Overview
At RKH Limited, we aim to process and deliver your order as efficiently as possible.
This Shipping Policy explains how orders are processed, shipped and delivered. By placing an order through our website, you agree to the terms outlined in this policy.
2. Order Processing
We aim to process orders within a reasonable timeframe after payment has been successfully received and the order has been confirmed.
Order processing times may vary depending on:
- Product availability
- Order volume
- Payment verification
- Weekends and public holidays
- Other circumstances beyond our reasonable control
Orders are generally processed before they are dispatched. Processing time is separate from shipping and delivery time.
3. Shipping Locations
We may offer shipping to locations displayed or made available during checkout.
The availability of shipping services may vary depending on your delivery address and the shipping options available at the time of placing your order.
If we are unable to deliver to your location after an order has been placed, we will contact you using the information provided with your order.
4. Shipping Costs
Shipping costs, where applicable, will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on factors such as:
- Delivery location
- Size or weight of the order
- Selected shipping method
- Any applicable promotions or offers
5. Delivery Times
Estimated delivery times may be displayed at checkout or provided after your order has been dispatched.
Delivery times are estimates and may vary depending on your location, the shipping carrier and other factors outside our reasonable control.
Delays may occur due to:
- High order volumes
- Carrier delays
- Customs procedures, where applicable
- Severe weather
- Public holidays
- Other unexpected circumstances
We are not responsible for delays caused by circumstances outside our reasonable control, but we will make reasonable efforts to assist where possible.
6. Order Tracking
Where tracking is available, tracking information may be provided after your order has been dispatched.
The availability and accuracy of tracking information may depend on the shipping carrier.
7. Incorrect or Incomplete Address
Please ensure that your shipping address is complete and accurate before placing your order.
RKH Limited is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
If you notice an error in your delivery address, please contact us as soon as possible at info@rkhlimited.com. We will make reasonable efforts to assist if your order has not yet been dispatched.
8. Lost, Damaged or Delayed Deliveries
If your order arrives damaged, please contact us as soon as reasonably possible and provide your order number and clear photos of the item and packaging.
If your order appears to be lost or significantly delayed, please contact us at info@rkhlimited.com so that we can review the matter and provide assistance where appropriate.
9. Customs and Import Duties
For international orders, customs duties, taxes or other import charges may apply depending on the destination country.
Where these charges are not included in the purchase price or clearly stated at checkout, they may be the responsibility of the customer.
Customs processing times and requirements may affect delivery times.
10. Changes or Cancellations
If you need to change or cancel an order, please contact us as soon as possible at info@rkhlimited.com.
We cannot guarantee that changes or cancellations can be made once an order has been processed or dispatched.
11. Returns
For information about returning an item, requesting a refund or exchange, please refer to our Refund & Returns Policy.
12. Contact Us
If you have any questions about shipping or delivery, please contact us:
RKH Limited
Company No:13857208
Address: 57a Victoria Road, Chichester, United Kingdom, PO19 7HY
Email: info@rkhlimited.com
