Refund and Returns Policy

1. Overview

At RKH Limited, we want you to be satisfied with your purchase.

Our Refund & Returns Policy lasts 30 days from the date you receive your order. If 30 days have passed since delivery, we may not be able to offer you a refund or exchange.

To be eligible for a return, your item must:

Be unused, unworn and unwashed
Be in the same condition in which you received it
Have all original tags attached, where applicable
Be returned with its original packaging, where applicable
Be accompanied by proof of purchase or your order information

We reserve the right to inspect returned items before approving a refund or exchange.

2. Non-Returnable Items

For hygiene, safety and other applicable reasons, certain items may not be eligible for return or exchange.

Items may not be accepted if they:

Have been worn, washed, altered or damaged after delivery
Are not in their original condition
Are returned without the original tags or packaging, where applicable
Are returned more than 30 days after delivery
Were purchased as final sale or otherwise clearly marked as non-returnable

Your statutory rights are not affected where applicable.

3. How to Request a Return

Before returning an item, please contact us at info@rkhlimited.com with:

Your order number
The name of the item you wish to return
The reason for your return
Photos of the item if it is damaged, defective or incorrect

Please wait for return instructions before sending your item back.

Do not return products to the manufacturer.

4. Refunds

Once we receive and inspect your returned item, we will notify you by email about the outcome of your return request.

If your refund is approved, it will be processed to your original method of payment.

Please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Original delivery charges may not be refundable unless the item was faulty, damaged or sent to you in error, or where otherwise required by applicable law.

5. Late or Missing Refunds

If you have been notified that your refund has been processed but have not yet received it:

Check your bank account or payment account again.
Contact your bank or card provider, as processing times may vary.
Contact your payment provider if applicable.

If you have completed these steps and still have not received your refund, please contact us at info@rkhlimited.com and include your order number.

6. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or incorrect, please contact us as soon as reasonably possible at info@rkhlimited.com.

Please include your order number and clear photos of the item and, where relevant, the packaging.

Once we review the issue, we will provide further instructions and, where appropriate, arrange a replacement, exchange or refund in accordance with applicable law.

7. Exchanges

We may offer an exchange for eligible items, subject to product availability.

If you would like to request an exchange, please contact us at info@rkhlimited.com before returning the item.

The replacement item must be subject to availability. If the requested replacement is unavailable, we may offer an alternative solution, such as a refund where applicable.

8. Return Shipping Costs

Unless an item is faulty, damaged, incorrect or otherwise required by applicable law, you may be responsible for the cost of returning the item to us.

Return shipping costs are generally non-refundable.

For faulty, damaged or incorrect items, please contact us before arranging a return so that we can provide the appropriate instructions.

We recommend using a tracked shipping service for returned items, particularly for higher-value orders. We cannot be responsible for items lost in transit before they are received by us.

9. Sale Items

Items purchased on sale or at a discounted price may only be eligible for a return or refund if stated at the time of purchase or where required by applicable law.

Items clearly marked as final sale or non-returnable may not be eligible for a refund or exchange, except where required by law.

10. Gifts

If an item was purchased as a gift, return and refund arrangements may depend on the original order and payment method.

Where a refund is approved, it will normally be issued to the original method of payment used for the purchase, unless otherwise required by applicable law or agreed by us.

11. Return Address

Please do not send your item back without first contacting us and receiving return instructions.

For return enquiries and instructions, contact:

RKH Limited
Email: info@rkhlimited.com
Address: 57a Victoria Road, Chichester, United Kingdom, PO19 7HY
Company No: 13857208

12. Contact Us

If you have any questions about our Refund & Returns Policy or need assistance with a return, refund or exchange, please contact us: